![]() ![]() Fare Rules & Feesįlexible fares: Fully refundable to the original form of payment.Ĭancellation to Future Travel Voucher (FTV You need JavaScript enabled to view it.ĭo you have questions about our fare options? Scroll down to our fare comparison chart to see the restrictions and benefits for each fare class. Refunds can be obtained by contacting our Customer Experience team by email at This email address is being protected from spambots. and tickets booked through travel agents or online travel agencies require special handling and can take up to 45 days to process. Travel on another airline, tickets that were purchased outside the U.S. with a credit card, refunds will be provided within 10 business days of receipt of the required refund information. Some optional products and services tickets are not refundable.įor all eligible tickets and optional products and services purchased within the U.S. ![]() Please reference our Fare Rules for information about specific fare classes.Ĭontour Airlines will strive to process eligible refunds in the time frames set out below, upon receipt of all required information. Tickets purchased under certain fare classes may not be eligible for any refund or credit. Courtesy credits issued for future flights have no cash value. Passengers who do not notify Contour of cancellation in advance of their flight forfeit their right to a refund or flight credit for future travel. Courtesy credits may be used for travel on flights up to 365 days from the time the original booking was made. Cancellations must be made at least one hour prior to departure in order to receive a courtesy flight credit equal to the amount of the ticket, less the Administrative Service Fee. Reservations made using a courtesy credit are subject to any difference in fare in effect for the new dates of travel. Non-refundable tickets may be changed or cancelled prior to departure to receive courtesy credit towards a future flight, subject to availability. Tickets that are cancelled within 24 hours of booking, provided that the ticket was also booked at least 7 days prior to departure of the first flight in the itinerary.Tickets purchased at a “Flexible” fare when cancelled prior to scheduled departure.When traveling on another airline, please review their requirements for traveling with pets and service animals, as they may be different.All Contour tickets are non-refundable except for the following: See above for requirements for traveling with pets. Department of Transportation Service Animal Air Transportation Form here.Įmotional Support, Psychiatric Service Animals, Service Animals in Training may be transported as Pets. Please see our Contract of Carriage for more details.ĭownload the U.S. Dogs trained to detect explosives/drugs or trained for search and rescue (documentation required) are also welcome at no charge. The animal must fit on your lap, at your feet or under your seat, and cannot block the aisle. Service animals are welcome at no charge if they meet the requirements. ![]() Pet carrier dimensions are not to exceed 24” length x 16” width x 10” height and are considered to be a carry-on item for allowance purposes. Please note that you are not allowed to sit in an Emergency Exit row with a pet carrier. Pet carriers are required to fit under the seat and must be big enough to allow your pet to stand up, lie down, and turn around in a natural position. Permitted pets on Contour flights include domesticated dogs and cats. Pets are required to stay in their carrier at all times and must be soothed by the owner in its carrier. We are not able to book pets online.įor safety, we do not allow more than two (2) pet containers in the cabin at any time and only one (1) pet carrier per passenger. Reservations for your pet must be made in advance over the phone with Customer Experience to ensure availability and reserve a space for your pet. Contour welcomes small pets onboard the aircraft at no charge. We know your family might include those with four legs and fur. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |